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They ask you to come in and have fun, but they can’t even be polite, useful or understand who is the customer.
My monitor at home was getting really painful on the eyes because of some loose wiring. Thought I’ll anyway upgrade to a 19" monitor and went to Best Buy store near my residence. Their prices seemed to be better when compared to other electronics' stores.
As has happened often at Best Buy, I had to wait for 10 minutes in front of a sales clerk - 'coz he was chatting away in his cell phone. Finally the guy comes, gets a boxed monitor drops it down with the unpleasantness of having to interrupt his phone conversation. He tries for 5 minutes to sell their stupid "3 year protection plan" for $49.99. When I told him that I’ll settle for manufacturer’s warranty, he had no more interest in me. I go to the cashier - for a change, the cashier I went to today, was quite pleasant; very rare experience in a Best Buy store.
Their ad I got with the morning news paper advertised some rebate on this item. I didn’t get it. When asked about it, I got the standard reply that "it is not in the computer yet". As I said before, this cashier was helpful and told me that the ad is only valid from the next day and advised me to go to customer service (I can’t yet think of a more oxymoronic name for a department). There are 4 representatives. One guy is helping one customer and other 3 are happily indulged in walking across, talking to each other and YES!, cell phone too. Finally, after 15 minutes, another lady walks in, goes to a desk and calls out "can the next person in the line step over here?" (I’m not 100% sure what the entire sentence was because of the downtown DC accent) - what is this, an interrogation queue for Taliban prisoners?
I explain the problem and gets the reply that "it is not in the computer and so we can’t give you the rebate". May be seeing my dissatisfaction she offers two options. Either I can go back tomorrow with the receipt - hoping they’ll remember my face and receipt, or return the merchandise.
Well, since I was so ticked off, I returned the monitor. I’m not going to go to any Best Buy stores unless their price is too low!
Actually, I thought it was the problem with this particular store. I checked another store in Fair Lakes, I’ve a feeling that customer service training is really inadequate in Best Buy or at least in their VA offices.
The best part is, they advertise on TV that "you can come in and have fun"! Nope, you can’t. I’m fairly knowledgable about electronics and usually don’t have any questions to ask them. Most of the time, their sales people try to air some technical terms and scare you into buying their service plan - I guess these guys are trying to be next auto-service sales men.
These guys really need to see how pleasant and wonderful experience customers can get from Borders or Barnes and Noble.
I’ve had pleasant experience from Comp USA and Micro Center. Circuit City was almost like Best Buy.
Recently I went to Circuit City store in Bailey's Cross Roads (Arlington, VA). Their customer service has improved quite a lot. Very good.
I bought an HP Pavilion notebook from Best buy in Rockford, IL in June of 2000. The first time the hard drive went bad it took them no less than 3 MONTHS to fix the problem. I had to call THEM 4 or 5 times before I found out it was completed. Less than a year later I ran the built in diagnostics and had the exact same problems. Again, it went in to customer "service". This time I was happy when they called me just more than 2 weeks later and told me it was fixed! Well, when i brought it home and tried to load my OEM Windows installation discs..I kept getting read errors. I ran the diagnostic again and got a CD Rom error multiple times..SIGH...AGAIN it had to go in to customer service...as I couldnt even load my windows installation disc on the new hard drive....Well about 3 weeks later I get a call from Best Buy Warehouse and they tell me to go to the store with my Work Order and original Receipt for a full exchange....Of course it figures Ive managed to lose my receipt....ALL I know is that if i EVER get my laptop back Im NEVER spending ONE DIME in WORST BUY AGAIN.
I work at BESTBUY and i do not think it sucks. The people who come into the store are the dumbest people on earth. They come in just for the damn re-bates and then complain about them. What the hell? Can they not read our return policies too? Go to staples and circut city, i don't care. Just remember when you are an ass to me I will "turn on the fun."
I have also had bad experiences with Besy Buy. Seems like every time I purchase something there, right after I finish up the sale, they throw the warranty pitch. I've had them tell mw on many occasions that "They have been experiencing problems with the particular items that I am buying, and thtat they'd recommend the warranty" Why would they sell bad products to begin with and why would they try to sell you a "BAD" product then back it with a warranty? Hummmmm........
I got two cell phones with two rebates each -- a $75 Best Buy gift card and $100 cash from Motorola. I sent all the forms correctly. I got one $75 card and a rejection letter for the other phone from Best Buy, and nothing from Motorola. I'm out $275. I wonder if that's worth small claims court.
We had purchased a RCA Tv at best Buy, had all kinds of problems, first off, the guy who was selling us the Tv, could not get into the computer, so we had to stand there and wait for him to find someone to let him in, then after we pay for it he goes to see if they have any of the dvd player that were to be free with this TV, well of course not, so he gave us a rain check, he then again had to find someone to let him into the computer to typ us up a rain check, after he did that he put the rain check right with the pick-up slip so when we wnet down there to pick up the Tv they ripped all of the slips off they never looked to see what they were ripping off, so when we gothome we called the store now keep in mind we live 70 miles from the store we bought this TV, we asked to talk to the store manager, told him what happened with the slips, he had the nerve to say we needed to come back to the store to get another rain check, that did not happen, we tried to tell him they ripped it all off, then he says oh it should be in the computer when U come in to pick up the dvd player,he also told us they would call when it came in, 2 weeks goes buy, did we get a call??? NO! we just happened to be in the store and saw they got the dvd players in, so we asked if it was the one that went with the tv we bought the guy told us yes, so he took it up front to the service counter, and hey took care of it, took them a while but they finally did. We emailed best buy and got no response. I guess the next time we want to buy something from best buy we will think twice about it.
Last night I tried to return a Nikon camera to best buy Overland Park KS. I say the camera is defective with an intermittent on-off problem. Also because it only takes six pictures on a fresh set of batteries. I was inside the 14-day return period. They said they had to test it first. So they did, and it worked fine (did I say intermittent). I had to pay a restocking fee, which I refuse to pay. They (Stacey & Kevin) disappear for 10-15 minutes. I ask for my return. They say they are checking to see that all the manuals are there, and they infer something is missing. Nothing is save for a small baggie a cable came in. He brings the camera back out and says it's missing the bag the camera was in. I told him it was in the bag when I brought it back ( a pristine packaging job )what idiots! Keith or Kevin goes on to say that 6 pictures all you get out of alkaline batteries, and that if the batteries were not warmed up first, that would cause the intermittent problem. Are they serious?!!!!! Hold that pose everybody while I get the batteries out of my pocket and into this $250 dollar camera. “Didn’t the sales person tell you about the batteries?” the guy asks. No but we couldn’t get anyone to help us for more then a half-hour the day we purchased it. My wife was so pissed she walked out. I guess I should have also. An hour into this ordeal they put Duracell batteries into my camera and it takes six pictures and dies. No it is still not defective they say. I ask them to go put batteries in their floor model 15 minutes later (no sense of urgency in anything they do) it has taken more then 30 pictures. I walk to get my refund and they refuse. They want to test my camera more. We put more batteries in mine and this time they last longer. An hour and a half after I arrived I ask for the packaging back so I can leave and they can’t find it. I get the manger and they find it. Insane.
Observations: the “ Customer service people” will say anything including lie so they don’t have to accept returns. They are not there to help but to impede. They made several attempts at finding an out like missing manuals, abuse, which I was able to refute. They work very slow to wear you down so that you will give up (could have just been incompetence). My sense is this is their training. The sad thing is an hour and a half of two people’s time not to mention mine and the baby sitter I had at home is a poor business practice.
Conclusion: In this age of competition real customer service is a business imperative. Any person considering investing in this company or its parent company would be wise to look elsewhere. Any business should give pause to partnering with this organization. Yes it is a large distribution channel, but I doubt it is sustainable much longer. I would be curious what kind of class action lawsuits are pending, in the works, or have settled. Oh yeah Best Buy Sucks. Don’t buy best buy. Pass it on.
Terrible place to shop
Bought a portable DVD player
3 weeks later screen goes blank. They said i abused player so there will be a 15% restock fee.50 bucks. Called manager, customer SERVICE 800
number. Answer was too bad.
Don't buy anything there. You'll be sorry.
You know folks... I work at Best Buy (for now), and I can see and honestly understand both sides of the story. I can understand the disgruntled customer's side and I can also understand the employees side. To those that have had bad experiences, I'd like to apologize on behalf of an overall wonderful company. Everyone's personal experience is always going to bias their opinion and I understand that; however, I would like all the formerly disgruntled customers to think about 2 things ->
1) If you've never worked in an electronics retail environment... you can never understand "what" it is like. It's not always pleasant.
2) Best Buy is a HUGE company. They try their best to hire decent people with a desire to learn more about the products they sell. A lot of these employees are either high school or college kids that just want a paycheck (sad but true), and some couldn't care less about wonderful customer service. Sad but true, and is the case in all retailers. As for the service plans... well, yes many of the employees are pushy - that's because we're pretty much forced to be that way. I'll give you my honest opinion as an individual and as a Christian. I don't lie to people - that always eventually backfires on you. And no, I would not buy service on everything in the store. Let's face it, there are some things it's just ridiculous. But, there are some things that it's smart to purchase it on. It's all about a choice.
Anyways, I think I've said enough to give both parties something to think about.
One side note as an employee for Best Buy... please think twice about bringing a product into the store a year later and going on a rampage if it breaks. And having the nerve to fuss and say "I shouldn't have to buy a service plan for it to last!" Come on... honestly now, if a retailer guaranteed everything they sold for year or longer down the road... a retailer wouldn't be in business. Think about it. That goes back to point #1... never worked in retail - then you can't understand.
In final closing, to all employees for Best Buy that reads this. Your job is to create a pleasant experience for people that shop in the store, regardless of what they buy. Remember that. You represent a company. As part-time, full-time, management - whatever. Your actions not only reflect your company but also yourself. People know, acknowedge and see that everyday. Be nice, be helpful, be sincere. It will take you places.
I'm done,
God Bless.
D.C.
The only good jobs at Best Buy is the jobs where you don't deal with customers. Like the receiving/stock or even cleaning positions or night crew.
Okay, seriously. People, yes you had a bad experiance at a Best Buy, or even two. That does not mean that all of them suck. Furthermore, you send such praise to Circuit City and other stores. Goto Google.com, look up Circuit City Sucks, do it for other companies. This world is big, you can't make everyone happy, you'll find for every company out there, there are customers who say they are the worst. I just think it's funny that people always think that one place is bad it means they are all bad, and that if one place is good it means they are all good. Far from the truth.
Wait til you hear this one.
http://forums.dpreview.com/forums/read.asp?forum=1031&message=6314729
"had problems with his D-Rebel so he returned it to Best Buy for an exchange. went home unpacked the box- it was a film Rebel that was wrapped up in the box- not the Digital Rebel.
After after 4 trips to Best Buy - a complaint to corporate -
ended up doing a price match with RitzCamera.com
The cheapest is not always the least expensive. lol"
I Never do business with Best Buy.
F$%K Best Buy
I wrote off Best buy earlier this year for sucky service.
This is just a reminder that they will never see my money or any of my family's money or any of my friends money if I have anything to do about it.
I HATE BEST BUY!!!!!!!
Kirk Blanchard
i bought a washer and dryer from best buy in bowling green, ky. i paid cash for them it was over $600. they put it on the back of my truck and my husband asked them for some rope to tie them on, and they said they couldn't supply any rope cause if they fell off the truck they would be responsible, they told us they didn't even carry any rope or anything. it looks like they would be responsible if they fell off because they didn't give us anything to tie them on with. my husband got mad and told them to take them back and they told him there'd be a 15% restocking fee and we would have to wait 3 months to get a check in the mail even though we had paid cash. needless to say, we kept the washer and dryer and had to drive down to kmart to buy some bungy cords so we could make it home.
What's funny is that most of the employees talk about managers pushing to sell prp's and psp's. Most of these comments are about people having complaints about products that don't work. Try dealing with the manufacture warrenty and see how they will take care of you. Sure numbers must be up, but you have to look at it as a benefit to the customer not just numbers. It's all about the customers. I worked for Sun and they sold extended warrenties (manufacture warrenty) which doesn't cover crap.
Be careful if a Best Buy sales clerk tries to sell you an open box item. After purchasing a VCR/DVD combo for my car this summer, I was on a family trip and discovered that they had included the wrong screen for the product. I had to purchase extra cables from another Best Buy to get it to work for the trip. When I got home and tried to exchange the merchandise, they charged me the difference between the open box and new merchandise, despite the inconvenience their mistake cost me. The store customer service manger was a jerk. I called corporate and a nice lady sent me twenty dollars in Best Buy cards (haven't and won't use). I wrote Best Buy corporate and had a representative leave half a message on my answering machine telling me that I was wrong and that their policy was right. Like others on this site, I won't shop at Best Buy any more. Revenge is sweet. I have since purchased over $5,000 in electronics and appliances from Sears and Circuit City. Bad service costs a lot of money.
Hi all Just wanted to add to this as a new Best Buy employee. If you realy want to know how bad it is here work here. I needed a winter job and I started at best buy. they pay more, and it semed like a good place to work. I work a the Bailey's Cross Roads VA store in the digital camers. I have worked for Ritz camera and other place but none as fucked up as best buy. YES! we have bad services and hell half the people here don't know how to treet costomers. I can tell you from my short time as working here so far I will be quiting as soon as I can. I agree with all of you that this place leaves you never wanting to come back and I dreed coming to work everyday.
I just returned from Best Buy boxing day sale in Kitchener, Canada where I live. They advertised a boxing day special where the store was giving away prizes, including a $500 gift certificate to the store in draws for people that where lined up before the store opened at 7 AM. In the fine print they say to be in line 15 minutes prior to opening, thus be there by 6:45 AM. We arrived at 6:30 yet never recieved a ticket for the draw as too many people came they didnt make it to us in line to give us our ticket. So I stood there freezing at 6:30 in the morning for nothing but broken lies of a promotion they didn't include me in. When they let us in at 7AM I left instead of buying the widescreen projection TV and computer parts I came to buy as I will never shop at their store again no matter how good their specials are.
Anyone in Canada know how to sue for false advertisement?
I don't now about anywhere else, but in Upstate NY any of these stores mentioned will price match. All you need do is ask! Sometimes it's a sale and you need a flyer and sometimes it's just a regular price. These stores aren't going to miss a sale because the guy down the street has it for $10 or $20 less. I've had them actually call the other place on the phone and verify. Give it a try, it's beats the hassle of running around. And you don't burn up $10 in gas trying to save $10 at the store.
Word of advice for would be electronics buyers that like to purchase an extended warranty with their product. Ask someone. Who is doing the repairs? Don't find out like I did. My $500 digital camera has been missing in action for about a month and a half. Staples..... where the hell did you have me send my camera? Some television repair shop in Florida..... I live in NY! There is probably six Staples stores within an hour of me. Why can't someone closer do these repairs. Someone who can return my call and tell me what's up. Someone with an e-mail address or a website. Sorry, drifted off into bitch mode. Doesn't do any good really. Noone there gives a hoot. Anyway, (price match) check it out and good luck.
Any BestBuy employees who are posting positive comments about Best Buy are brainwashed from big business. I work at Best Buy and it sucks. It sucks as an employee and as a customer. I can't believe how many of the employees really try so hard to sell the service plans, Reward zone or magazine subscriptions. They really believe they're helping out the customer. DON'T BUY THE SERVICE/REPLACEMENT PLANS unless you KNOW the product will accidently (wink wink) break, like my minidisc player that fell down the stairs multiple times. And as for buying sports illustrated or entertainment weekly, thats just plain stupid. Unfortunately we can't use "obscene language" or else I would say a lot more
Best Buy sucks as a corporation. I work there and they dont care at all about their employees. Its all politics. It's not how you do but its who you know. Best Buy can never tell the truth about anything and they only like you as an employee if you kiss ass or if you are making a big sale.
Best Buy sucks as a corporation. I work there and they dont care at all about their employees. Its all politics. It's not how you do but its who you know. Best Buy can never tell the truth about anything and they only like you as an employee if you kiss ass or if you are making a big sale.
Dude you lie, cell phone are not allowed in the store. Employees are sent home if found with a cell phone.
Best Buy, yeah. But may I suggest an equally fitting name: Worst Service (I know it doesn't have the same ring to it). I've been on music hold with the shipping department for 45 min and they keep telling me it will just be a minute. I felt compelled to share that with you people and offer some advice: Go with Circuit City, it's worth the extra money. From my experience and calculations 93.7% of Best Buy employees are mentally retarded (+/- 3% margin of error).
when my job went out of business, i applied at best buy, and after a few days i called about my application and was told it was incomplete(their application process is all computerized) so i went back and applied again, still said it was incomplete, after 5 times of this, i finally got someone who could tell me what was going on, it wasnt incomplete, i just didnt answere their stupid questionaire the way they wanted, makes me wonder how some of the high school kids working there answered.
for anyone who desnt know, their questionaire has quite a few questions which either dont have anythinng to do with the job, are very vauge, and all the answers are either, strongly agree, agree, disagree, strongly disagree, no middle ground at all.
one of the questions was 'people annoy me' yes, they annoy me, but i dont let that interfer with my job, if im working, i'm gonna act as if your the greates customer in the world, even if outside of work i'd avoid you like the plauge.
anyone kow what the 'right answers' are anyway?
I went to a bestbuy a few times because I had bought a computer from them. A sony vaio. I had received a raincheck for the printer that i received witht he computer because it was not in stock. I went in 4 other times and each time took a printer home with me with the same raincheck. Also another time I received a rain check for a computer that a friend was buying and I was helping get. The raincheck made the computer free. We walked out after they said we were alll set and we had not paid for the computer. These are examples of best buy and how they hire anyone off of the streets. Even the village idiots.
I too am getting a runaround from Best Buy. I took my Kodak LS433 digital camera in for warranty service December 22, 2003. Mid January I got a letter from their warranty provider saying it had impact damage and marks on all four sides (not true as it went in with "no visible damage"). It has gotten no closer to resolution despite several phone calls and a visit to the Best Buy store to provide copies of supporting documentation. I'm wondering why they never return my calls - they always promise to, but never do. I've bought plenty of merchandise from them over the years, but if this situation is not resolved in a satisfactory manner, I will no longer go there - ever.
I will start off by saying that I have over 6 years experience in radio and tv broadcasting and due to the economy and location I decided to work for Best Buy. I feel that I am by far the most knowledgeable tv sales person at this store, but I now work in Media due to a new Supervisor I didn't befriend.
I believe with any big company you can't make a accurate judgment by just one experience with them. I also believe as a business your number motive is to make money but over a year I have had lots of bad experiences with Best Buy, I have come to the conclusion they are willing to go any length to squeeze every penny out of the customers and employees. Not customer loyalty as their own studies prove! As consumers though I feel we bring this on ourselves as we our fooled by gimmicks like free chairs and sales on the products. Best Buy knows how your mind works and to compete with Wal-Mart and Circuit City they give you low priced products with poor service and "Non Commissioned Sales" that ease you into taking the higher profit accessories and psps. To their defense some products like small tvs have little to no profit because of Walmart, so they have to add lots of over priced accessories to make ends meat. But they take it entirely to far! As I will show you.
Non Commisioned B S, yes part timers and full timers aren't commissioned, but don't they feel commissioned ? Or worse they make you fell like they need you to buy all the psps and accessories or they won't be able to eat? Because it is worse! We are payed alittle above minimum wage and we are scheduled on a Perfomance. This is so much cheaper than commision. So if during your shifts you and your fellow employees sell lots of stuff you keep get lots of hours. Also Sups and Managers make huge bonuses and win contest money. Some promise us dinners and use the money all on themselves. Some of us get 4 hours a week even though we have had $17,000 sale. But back to the problems with Performance Based Scheduling as they call it. What if like me you get put in the morning and you don't have lots of foot traffic or you get put in a shift with poor performers. Best Buy is loseing lots of sales based on the that fact and also that the sups and managers schedule people based on if they are in their group of friends. One time my Sales Manager said man that chick is hot I would pay her a dollar more an hour to take your job! My sister is a model she could move up to gm in best buy in a matter of weeks and she is only 16! Are you a girl? are you blonde? are you hot? are you willing to show interest in your superiors? You have potential with BEST BUY!
PSP alert! This just in if you bought a PDA from a Best Buy and a PSP good luck, because soon Best Buy will no longer carry PDAs or service them OR REPLACE THEM as we(unsuspecting salesmen) promised. You will get a freakin gift card! Best Buy has found that PDAs break very easly and they aren't profitable enough. Well fine then don't sell them but stand behind your promise of fixing them or replaceing them under your PSP. This news disgusts me. Alot of people will not want 200 dollars of dvds to replace their broken PDA. You think you are pressured to buy PSPs as a customer, try buying something with your employee discount which is rumored to eliminated! I have heard horror stories of it taking over 6 months to fix or replace a TV or they send a redneck with a stick to beat it ! haha he said "Well it worked before" true story. Best Buy uses the manufacters warranty for the first year. At least with Circuit City they provide a rental tv while yours is repared.
During XMAS I bought my sister a alarm and car stereo for a gift. Knowing about other emplyees that have received free installation. I wasn't about to install it myself. I went to the install bay and the guys told me I would have to pay over 100 bucks for install since I was an employee and that they couldn't do it till feb! Two secs later my GM came in and said "Is my wifes car done? Ok I will bring in mine Tommorrow" WTF? When I have to pay for installation the employee discount makes no difference.
Best Buy is alot like the "Electronics Walmart" for customers and "High School" for employees. Which is why I guess its fun for awhile then it sucks. Partimer: "Can I sit at your table for lunch?" Supervisor: "Can you sell 400 PSPs today and 200 Monster Power Filters?"
Folks at least with commission salesman they are getting paid on how well they perform and satisfy the customer. Maybe they know what they are talking about too. Its called training Best Buy. Support Commissioned Salesmen! And they will take care of you. Half the stuff we sell is junk anyways. Just brag to an audiofile about your bose speakers, rca tv, and sony receiver you got from Best Buy. And don't get me on how over engineered and overpriced Monster is! I have tested cheaper cables that perform better in a tv studio with waveform monitor. I would like to start a Union or Expose them on "CBS 60 Minutes". With all the storys on here it would be an amazing moment in Television! I will start off by saying that I have over 6 years experience in radio and tv broadcasting and due to the economy and location I decided to work for Best Buy. I feel that I am by far the most knowledgeable tv sales person at this store, but I now work in Media due to a new Supervisor I didn't befriend.
I think all you disconcerting teenage employees are a bunch of whiny babies. If you don't like working with "people" (yes, that includes the so-called stupid ones), then find another job! Otherwise, shut up and be thankful that you even have a job. It always amazes me to hear people complain about all the idiot customers they are FORCED to deal with, yet don't do anything to change their situation. I have been on both sides (customer and employee). I am very passionate about my work and enjoy so very much all the wonderful differences there are in people. If we were all the same, our world would be incredibly bored. Think about it. I have found through many years of experience that if you are kind to everyone and show them all a little respect, your job will become a lot more satisfying. But, if you seriously hate your job more than life itself, then LEAVE! Simple as that! You are not doing anyone (yourself, your boss, and the customers) any favors by staying there. You also need to learn that no matter what company you are working for, you will always be working to provide a bonus to someone else. That’s life – deal with it. If you do a great job now, you may become part of that same management team, or somewhere else, getting a bonus for keeping your own staff inspired to achieve their goals. You really need a grow up and stop thinking inside your own little box and take a hard look at what the business world is all about. Oh, and just so you know, I have had nothing but excellent service when I shop at my local Best Buy Store.
I'm a manager with Best Buy so this probably won't be posted. For the upset employees, you are told what you will be making before you start working, so if you are so underpaid... work somewhere else. The 90 day evaluation that you recieve a raise is based on your performance (just like any other business, if you don't do well, why should you be paid well) For all the upset customers... yes Best Buy scorecards off of sales of everything (just like any other business). What you might not know is that we are also scorecarded off of hourly customer satisfaction and employee's viewpoint of the business and it's leaders. Not one employee or leader is paid on commission, remember that when you think we are being too pushy with Service Plans. The reason I keep my team supporting our Service Plans is because most of you that have problems don't realize what the Manufacturer's cannot do for you. Best Buy sells the products, we do not build them. When a customer has a problem in our stores, we will find a way to fix it... the problem is many people are spoiled now in society that they think it should always be now. On closing, Best Buy operates over 600 and counting retail locations. I am a college graduate and in 2 years I have climbed that success ladder they do bring up in every orientation and have at least 1 other company try to recruit me daily. Of course you're going to see the bad and encourage customers to go to Circuit or somewhere else. All I'm saying is you better hurry up and get over there because they're all going to be out of business soon. PS You're probably saying well he must just work in a good store...in 2 years I've worked in 7 by choice and loved them all....
Well I'm a customer service rep at best buy and Although some people have problems it isnt always that way. The only reason a customer may have a problem in Best buy is because customers make it a problem. They don't read details ,pay attention, or care about the store policy. If you wanted a rebate you should have bought it on a rebate day and if it wasn't in the computer yet it's not our fault. Think about it if we could have avoided you getting angry and having to go out your way for assistance we would have. Customers want people to kiss their ass and they fail to realize that we are people too!!!! We offer the plans not to make money but to further help the customer the plans offer hassle free returns and make things easier. For the workers and the customer . (Trust me Anyone who has bought a plan and used it wasn't dissatisfied. another problem is when customers try to return things outside the return policy. When they were offered a plan to help them , they refused so we refuse.
I also used to work at best buy, and they were the worst employer I have ever worked for. Best Buy should be changed to "Scam Artists". I swear they have the bottom of the barrel merchandise. I bought some speakers (what was I thinking) before I worked there and bought a 4 year PSP. I was told that I only needed to buy one PSP for both of my speakers, BULL-ONEY!!!!!! I tried to get my speakers serviced since I was having problems with both and they told me I could only have one serviced. I remember when I worked there the salesmen would tell customers all you had to do was but one PSP for the pair of speakers. Then they would have us tell customers when you buy the warranty Best Buy usually just replaces your speakers. What a bunch of..... anyways, I did my own investigating, when I was there the other day I asked the sales person in speakers I f I bought the pair of speakers would I have to buy two PSP's, he said absolutely not and said I only have to buy one PSP. SCAM!!! Caught in the act. I will never buy anything from best buy ever again. They dont even care if you are a pleased customer or not. Oh yeah, and I also remember when I worked there the big thing about best buy is they dont work off of comission, BULL!! They would get in our face about selling those PRP's and PSP's. Best Buy is dishonest and Unprofessional. I won't even but dvd's from them since everyone I have bought from them I have had to return because they were scratched or defective when I opened them. BAN BEST BUY!!!! "Scam Artists"
Bottom line if you dont like working for Best Buy quit... If you dont like shopping there, dont. Every business has its problems with customers as well as employees. Stop slamming a company because it has been what you think unfair to you... If we all did this we would have very few places to shop and alot more sites dedicated to this kind of response... But this is America and you are entitiled to you opinion. If you work in retail then you know its tough, and if you shop retail you know it sucks sometimes. anyways...
I bought a compac 2199us computer 8 days ago at best buy.The advertisement claimed it had an integrated wirless capability built in.I opened it up this morning and found it didnt have it even though they said it did.Needless to say I paid cash for it.When I asked for a refund today they tried to hit me with a 15% restocking fee.They also will only send me a check in 14 business days.When I asked them what they would be doing with my money for those fourteen days they said that was all they could do.It was their mistake but Im paying.Worst buy sucks.
I used to work at Best Buy. It was the best job I have had. You will always find shitty sales reps. It depends on the store oyu go to. As with any place, you will always find people who dont like their job. You were at a bad store where the people dont care. They arent on commission. They dont pay enough, and they have to deal with impatient customers (probably like you)
He knew it wasnt in stock because he probably has to tell it to 100000000 people a day and they keep track of stock daily and know what to sell and what not to sell. By the way, there are far more people that are happy with Best Buy than not. In fact, almost every customer I dealt with complimented me because of my courtesy and willingness to help. So you cant judge the entire franchise on 1 store you went to or a couple bad experiences. The comments on the restocking fees.....it says it all over the place. If you read, you would see it. Learn how to shop =)
I have been a Best Buy cutomer for over 7 years, and I have always had a pleasurable expereince whenever I would go there. I have purchased many big ticket items from Best Buy, and most of them I have never had a problem with. I have bought items from the Thanksgiving Sales with no problem. I have bought computers for myself, for friends, as well as hundreds to thousands of dollars in DVDs and PC peripherals.
Everything went well until I purchased my laptop on Jan 1, 2003. Ever since then, I have had crappy service and products from Best Buy. Yes, maybe I haven't picked the best brands of items since then, but that is no excuse for the service and treatment I have been recieving these past 16 months. Let me explain.
I purchased a vprMatrix Laptop on that day, after months of needing an updated one compared to my Thinkpad 166Mhz system. I have never heard of this brand before, and being a "Best Buy" brand, I decide to get the 3-year warranty. Since then, and the following summer, I get into the TV Shows on DVD craze, and start catching up on a few series. Also that summer, I bought a new car with an AM/FM radio only, and I went to Best Buy to get a Dual MP3 CD Receiver (I also get the extended warranty.) Okay, then the fun starts happening. Suddenly, my laptop stops accepting a charge from the AC adaptor pack. Apparently the cord had a short in it and burned up the plug on the Motherboard. No problem, I take in the laptop to get fixed under my service plan, and luckily they take it to get fixed, no questions asked. They say it will be a month, and they would have to ship it off. Oh yeah, and my battery stopped holding a charge. Well to make the story short, the laptop took 3 months to get fixed, and an addition 2 months to get the new battery. I was alright after I got everything and it worked, better at that. The only thing was whoever worked on it in Cleveland didn't put it back together right, there is a bulge on the board, and the case isn't screwed back on correctly. Not to mention, that now that AC adapter is messed up again! It burned the plug again! I can't afford to send it back to get fixed now, I need it for business and school work.
Also during this time, my car stereo faceplate had been replaced 3 times already, and needs to be replaced again. I have had to replace most the DVD sets once a piece due to a badly manufactured DVDs.
And tonight's experience can top all of this. I went in to get Stargate SG-1, Season 4 box set. I can't find it on the shelf, and I can't find an associate. I go over to computers to look at some stuff, and an associate comes up and ask me if I need anything. I said not there, but I need someone in DVDs. He goes and finds someone, with my tagging behind, and asks her to help me. The girl says no. I am like NO? All this girl is doing is stocking DVDs on the shelf, and she said she couldn't help me? I went up to customer service, and talked to a really nice lady who helped me. I asked her to see if the computer reported any in stock (like previous seasons I went to purchase that weren't on the floor, but in the back). She said their wasn't, so I decided to just leave. She made me feel better, but I still was upset with the service.
The only reason I go to Best Buy is because they have the best buy in electronics (and I have a best buy credit card), but they need to change their name to "Best Buy - Worst Service" to be more accurate.
I work at Best Buy and we try hard to help out customers but however sometimes customers forget that we are human and forget how to talk to us. They curse at us and still want service. Remeber when you want service try to be pleasant.
I am the sister of a Best Buy employee and a loyal customer for over 4 years. I figure why go to another retailer give my bro some job security, and it also benifites the family.
After the store meeting(this Saturday morning) my bro a four year full time employee,came home a little upset. It seems his manager had a little talk with him concerning his attendance last week, he had taken a few personal days, the manager felt mabey he shouldn't have. Let me tell you why he took the days without notice my mother was in the hospital in ICU she is a 76 year old with many medical problems a year ago the doctor told us treat every day like it's her last so when her sugar levels went to six hundred we figured this was a serious situation and and should spend as much time with her as we can. The other store manager and his supervisior was made aware of the situation, and my bro was told to take the time he needs(shes all ther family we have left besides each other)She is still in ICU but improving so he went back to work.With all the worries we have I think the company should have a little compasion to their long term employees and not threaten them to write them up in situations like this (what is your policy?) Give more stress to the most stressful situation a person can go through. All the years I have heard him talk about the "Best Buy team players" I do not think this is the way to treat your teammates. I have always sent my friends, co workers and even my boss to purchased many thousands of dollars of equipment from this company. I will do everything in my power to tell as many people about this story as possible. I find this the most horrible thing I have ever heard about any company befor. HEY BEST BUY MGMT.---LET ME GIVE YOU A HINT TREAT YOUR EMPLOYEES
WITH THE RESPECT YOU WANT TO BE TREATED WITH AND THEIR JOB PREFORMANCE WILL REFLECT IT---
KIM , 16 year office managr
I currently work for Best Buy and I too have many complaints, both to the people at work and the moron customers. First off I hate Best Buy because they claim that we aren't on commission, yet we sure sell like we are, and get this, we don't get anything out of it. I would at times get $4000 single sales in appliances, and what do I get? Nothing, so a lot of times I wonder why I'm pushing so hard to sell more. As many BB employees have stated, I too feel bad for selling customers things they don't need. However there are exceptions, a lot of accessories especially from appliances are things that you NEED and does not come with the product. I will inform you about that, and sometimes I would tell customers to get it elsewhere (if I think they're poor) so it would be cheaper, and a lot of times I try to save customers money if possible. That is only if they're nice to me... for the asshole customers filled with "testosterone" or "bitchyness", I will treat you in a similar manner but in a more coverted way. I would love to yell back at them but that means I would get fired. Often times I would have unreasonable customers just get all up in my face... do you think I would do any favors for them? I think not. Now I really hate the ones that insist they don't need help from me. Yet when they are finally ready and I tell them that the gas dryers cost more, and the prices on the tags are for electric, they get pissed off at me. If only they would let me talk to them they would know the info. Also I HATE customers that don't read fine prints. When they see the tag FREE DELIVERY...they dismiss the next sentence under it (which isn't all that small), and it is all that's stuck in their head "free delivery free delivery". So when I tell them later it's AFTERMAILINREBATE...they go "NO!! it says free delivery!!!". Not all customers are stupid asses, so I have to say my happiest times while working is when I'm talking to a nice customer. Trust me, if you want good service, and good advice, be nice to the salesguy.
Now to the management....yes, they push numbers numbers numbers, psps psps psps. Luckily I have not been treated "really badly" by the managers but they do treat me like the most annoying thing in the world when I ask for their help. And I guess I'm kind of an outcast at Best Buy for some reason half the workers there don't like me. It wasn't so bad before, I just didn't enjoy working there, but now it's gone to straight out miserable. Managers roll their eyes with a big sigh when I ask for their assistance, and sups goof on me during morning meetings. And they always go "we're a team!".... my ass. They always ask me to help them with labor work, yet whenever it's truck night I'm back there by myself laboring, and the managers make me help every single department. Promotion??? HAH.... there's a saying around our store.... you won't get promoted unless you're best friends with a manager. And that is so true, it's all about ass kissing there. They could give a rats ass if I am the top salesman, or I work my ass off for that $8.25/hr. The people up top get all the money/bonuses, and yes they are crooks, several morning meetings in the end they even said "yea lets take the customers money today!! as much as we can!!!".
Another thing is the scheduling/hours. The sups and seniors get all the hours, and all the nice pay when they don't have to do jack. I have at some point in time got no more than 15 hours a week, some weeks I only got 4 hours.... yes 4 hours. Not to mention they would schedule me for odd hours on truck nights.... 8pm - 12:30am on truck or 7pm - 11:30pm for normal nights when we close at 9pm. What they're doing is they're jipping me hours.... on truck nights usually everything is done by 10:30 or latest 11pm, and normal nights it only takes 30 minutes to close. So even though my schedule it says 15 hours I really actually got 11-12.
Oh yea one last and big thing. I noticed this before I worked there, and I still dislike it even though I know their reason for doing it. They treat every customer and employee like theives.
best buy in corpus christi has a bunch of retards for mangers and they dont know what there doing i guess thats why they work at best buy! and that is corpus christi texas. i bought a satalite radio there and i was mis informed about the payment options and now im stuck with a satalite radi car kit. that sucks and no one was willing to help me ! i guess its tru best buy does suck
BEST BUY THE WORST BUY FOR ME
On the topic of Best Buy:
I did an on-line order for memory for my desktop
PC2100 DDR PNY brand which I was told by Best Buy that I could order for the same price as advertised in their weekly newspaper ad.
I placed my order for it and when it arrived, it was the right package but in the container was a chip board for an older type computer. Upon closer inspection of the top of the container package there was a cut slit. When I took the item back to complain about getting ripped off, I was accused as being the crook. So I am out the money $59.00 the cost of the item.
For all I know they have employees inside who are ripping off their own company and you get sent the cannibalized package. This Best Buy experience was the worst buy I ever made...
A WORD TO THE WISE - IF YOU ORDER SOMETHING FROM THEM ON-LINE HAVE IT SENT TO THE STORE CLOSEST TO YOU AND INSPECT IT THERE AT THE STORE BEFORE LEAVING. THIS WAY YOU CAN AVOID BEING RIPPED OFF AND BEING ACCUSED OF BEING A CROOK.
To Whom It May Concern:
I am sending this letter in hopes of gaining a responsible reaction to a incident that occurred in your Shady Grove, Maryland store on about the 26th of March 2004 at about 9 pm est.
Approximately three quarters of a year ago, I had installed a Sound Blaster card to go along with some gaming software that was all purchased from your store at Shady Grove. I had also recently added a 60 gigabyte hard drive to my computer. My “C” drive, recently, had too many programs I added to it so I moved a lot of the programs to the new hard drive to make space. What I was unfamiliar with was one cannot move programs without corrupting them and so I had to do a systems restore because my Microsoft Works Word Processor would not work. Upon doing the systems restore I found that the hardware for the Sound Blaster would not work. I tried for 2 days incessantly to reload the drivers to no avail. I took my CPU to your store in Tyson’s Corner, Virginia to have them do it for me. They had the computer for one day and when I came back to get it they said that they had failed in their attempts also. They suggested that I return the sound card to my original place of purchase due to me not having a readily available receipt. The situation was I paid cash for the whole purchase so the representative in the service department for computers said they could not look up the purchase. He said that all stores keep a personal log of purchases of cash transactions and that I had to go back to Shady Grove to have them look up the purchase to find out exactly when it was purchased to see if it was still under warranty. Otherwise he would have done an exchange for me on the spot. He was very cordial and comfortable to deal with. So I went back to the Shady Grove store.
When I arrived I was explaining to the computer service technician what the problem was and inadvertently called the store Circuit City. At this time and in the middle of my explanation and in the midst of correcting my misstatement, the service tech started to laugh and joke with a customer about my mistake. I was flustered. I tried to continue and had to wait for them to stop laughing and for the technician to refocus on me and went on to explain my situation. At this time the tech turned to another employee and started talking to him, basically ignoring me again. I stopped again to allow for him to finish whatever it was he saw fit to do. When he turned back to face me I asked, “ So I guess what I have to say is just not necessary?” He looked at me and said, “I heard you, the card doesn’t work.” I responded, “I was trying to explain to you something so you would have the best possible understanding of the situation so you could make the best possible decision to help me.” But he just blew me off basically. Ignoring me and my inability to understand his indifference, he plugged some things into the computer and acted like I had offended him and exclaimed to me while I protested his crass and rude behavior, “Look, you should be happy I am trying to help you, I don’t have to do this. I am doing you a favor by helping you for free. I don’t have to.“ I told him, “I came here to get my computer fixed and I don’t care if I have to pay for it I came to spend money but I don’t understand why you are so rude when all I was trying to do was explain to you what was wrong so you could best know how to help me.” And then he just walked away from the counter. Didn’t say a word to me after the last sentence. Just walked away leaving me standing there having to figure out for myself what he was doing. And he left for a substantial amount of time, at least 20 minutes. What I surmised was that he was trying to down load the drivers from the disk that I had brought along just in case. So I sought out a manager to get help, because by this time I was incensed. I mean, put yourself in my place. You come into a place you frequent, spend thousands of dollars a year in, belong to the Business Club and are constantly visiting to make purchases and you are confronted with crass rudeness, indifference and hostility as if you are some street corner thug. It is unthinkable! Upon finding the manager, a sales manager who only gave me his first name, I explained to him what had just transpired. He was a bit occupied and asked me to wait at the counter pending his arrival which I did. When he came over he had a few words with the technician after which at such time he basically came over to the counter and started reprimanding me. He sided with the employee, started to quote store policy, reprimand me for being indecisive, not having a receipt, not being familiar with store policy and expecting them to bend over backwards for me, which is hardly what I came expecting. Just expected customer service. He started issuing me ultimatums and was very belligerent when I couldn‘t compose myself long enough to come to any conclusion because of fragmented feedback from him with open ended solutions that just gave me the details of steps that would be taken with no sure resolution. I was shocked not to mention angry that I had to be subjected to this kind of indifferent abuse which really came across as bias. He also said that the Tyson’s Corner store people were liars, that he had no way of looking up the cash receipt and questioned my telling the truth about what they said concerning that, inferred I was lying about buying the merchandise there, when I bought it and that I was even a customer because he had never “seen“ me before. He was basically venting and treating me like some subordinate. His tone, mannerisms indifference and abrupt rudeness all suggested bias, hostility, indifference and impatience. This was evidenced by him just walking away and saying in a crass condescension, “Have a good day.” in the end. He offered no help what so ever in the end. When asked him is name, he boastfully volunteered it to me in a fashion unafraid of reprimand as if he was immune to it. When he told me his title, Sales manager, I could not help but murmur to myself, “Right now.” To which he walked over to the counter confrontationally while laughing at me, asking me if I was threatening him and called me a funny guy. He initially was walking away from the counter until he heard me mutter in disgust. Then he contested, boastingly, “yes you did threaten me, my job, you said ‘right now.’ I am not worried about a funny little guy like you, you can’t threaten my job.” I highly resent this and to be honest I will never go to that store again so help me if I do not need to. The only condition I would go there is if I am with a companion who expresses the need to get something at the spur of the moment and we happen to be there, at which time I will insist that we go elsewhere and give them full explanation as to why I do not want to go there. I find this situation to be harassing, intimidating, reprehensible and unnerving. I have never seen an employee with such liberty to abuse people verbally and arrogantly with absolutely no fear, and such assurances of job security, in my life. I even, upon going back to your Tyson’s Corner store with the whole tale of this misadventure, heard employees there, who know of this mans reputation, exclaim their impression of him as being a man of a vulgar personality. It is amazing you allow someone with this demeanor contact with the public. Especially when he arrogantly postures himself as indomitable He presented himself as a threat to me and a force to be reckoned with and I personally was shaken for the rest of that evening by the whole pariah. I was askance about even returning to the Tyson’s Corner store due to being shaken and unsure of how I would be received after being bounced back and forth. When I did return the tech looked up my name and purchase history on the computer to resolve the issue after I asked to speak to him and the store manager to resolve this disgusting dilemma. All the sales manager had to do was the same thing, but chose to be combatant. I would like to file this formal protest and I would like to have someone who is in authority, not a District Manager, not a Regional Manager, but someone who will not be bias and who does not have a friendly rapport with this Sales manager, to investigate this man who has such a strong hold on job security that customers are the object of his venting and disdain. I do secret shopping for different organizations and I can tell you now, you have a huge problem. Please respond.
I'm an ex-Best Buy employee, and after working there for a year, I've learned a few things: 1) Although the store is "non-commission" it compensates for this by forcing employees to push accessories and promos. 2) Customer service is an individual-dependant situation, therefore each store and experience can and in most cases will vary, and making a generalization about an entire corporation based off of 1 person/experience is like racism. 3) Customers are basically insignificant to the employees mostly because of the salary. - Just some things to keep in mind.
I am a customer service rep at a Best Buy store, and I must tell you..it is not easy. We understand your frustration and being dissatisfied with your products and service, but YOU must understand that when we wear that blue shirt, we have to represent the company. That does not give you the right to cuss or be disrespectful to the employee that is helping you. Sometimes, when I call the next customer over, if they are extremely upset about a product malfunctioning or a rebate, then we get attitude from the start. How do you expect to receive quality service with disrespectful attitudes? Secondly, we are distributors, not manufacturers. If your product fails, why come in the store six months or a year later and expect Best Buy to take action and replace or fix it? True, we are like every business..we want to make a profit, (Name one business that doesn't) and we do that by selling service plans and replacement plans. The fact that majority of these complaints are about product malfunctions proves that products break and these plans can be helpful. If you chose not to invest in them that is fine...your money, your choice..but don't get angry if it breaks, especially in a short amount of time and expect us to take action. This is not Burger King and you can't always have it your way. Most importantly, if you are not a regular shopper at a store, isn't the responsible thing to do is to do your research before investing in a store. Ask about the return policy before you buy. Some people actually come up to the counter and do and they get my utmost respect. I'm sure most of you don't buy stocks without doing research, so why spend money at a store you do not regularly shop at without knowing their policy? An important key to life: things happen and that product might not last as long as it says on the box. Is that my fault? Because unless Best Buy made it, no! My point is, we have our return and price match policy everywhere (on the walls and at EVERY terminal) and on the back of your receipt, so why do you guys come in clueless like we are speaking French when we tell you the policy or that you can't do anything because of that policy? Learn to shop, learn to be responsible. It's ironic how some of you use words like "morons" and idiots. Believe me, the feeling is neutral. Take responsiblity for your actions and you wouldn't have a problem with Best Buy. And as for rebates, majority of those rebates are from manufacturers. Why are we responsible for honoring THEIR rebate? Another thing...Why don't I see any slams about the manufacturer of the products? Have you ever heard the expression you get what you pay for? If you buy a walkman for $12, for a generic name that you never hear of, don't complain to me when it breaks! I wouldn't buy cheap products...why are you? If you bought a Sony camera, for example, why not slam Sony for making a poor product? Why insult Best Buy? It seems that you are taking the easy way out.
You guys whining about your jobs Get over it! Those jobs are for kids and
uneducated people. And as a customer you guys need to be A BEST BUY EMPLOYEE!
That is what your job is! To help people to know about products and other things that YOU are hired to do. You also know what the pay is ahead of time.
And if you dont like it quit! Get a Promotion! I make 50,000 a year and my
job sucks too! But I make good money. And I am one of your customers!
I live around Cincinnati and Our Best Buys are Pretty good. I travel and have
not had any trouble. I AM A BEST BUY FAN.
Tammy
I bought a laptop from Best Buy with rebates and two digital dollars. They gave me the rebates and one digital dollar . So after many emails and phone calls which got me no where I contacted the better business bureau. Best Buy says their website was a mistake, if this is so then why did we get the laptop ? If the page is a mistake then we shouldn't have been able to purchase the laptop . But they got their money but now won't give us the digital dollar as advertised. We have the hard copy of the web page and receipt for the computer but still they refuse to give us what was advertise. False advertisement , better business bureau won't do anything to help .
backordered, then discountinued.
after waiting at home for the delivery, i finally got a voice on the darn phone "gee, someone should have contacted you" gee - ya think? not my idea of a well oiled-machine.
i hear costco has good lcd tvs. i'll take my 10 grand and run.
I go to Best Buy all the time. Yep, I go there, check the price of the item I am going to buy somewhere else and I leave. I use them for a "price check" only and never buy anything there.
At least not since about 3 years ago when I refused to buy the extended warranty and in front of about 20 other customers the sales clerk called me "stupid". He also said I "must have more money than brains." I felt more like a prisioner of war than a customer and except to "use" Best Buy to price another stores product, I have not been back. I consider myself a gentle person and was surprised that I was having thoughts of dragging the clerk over the counter and sticking the portable phone I was buying down his throat or in some other portion of his anatomy. I am glad I didn't so that as the resulting restraining order would have prevented me from using them as a price checking source.
I did write the Home Office and got a reply stating the employees are told to push the extended warranty. Writing the Home Office of Best Buy is like going to the Devil and asking what is evil!! Don't expect any sympathy from them.
So, if you are looking for a place to be Humiliated, tortured, abused and insulted in front of large groups of people, this is the place to go!!
I am really glad there are sites like this that allow folks to vent their anger about the horrors that exist at this worthless retailer. Without sites like this, there would be a lot of Best Buy employees walking around with bandages on their bruised noses!!
uuh...anybody got some crack?
cause...uuh...seriously......I LOVE crack.
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Keep in mind nearly ALL electronics places try to sell you service plans (since a lot of the electronics have VERY small profits) -- if you're not interested, just say you are NOT AT ALL interested (even if you have to firmly say something like, "No, I NEVER buy those, so don't even try selling it to me!"). It WOULD be wrong of the employee to keep pushing it after that, but just asking once is about the same as a waiter asking if you'd like a beverage w/ your meal after you didn't ask for one while ordering. This is why many retailers have quit doing commission-based sales -- they would rather a customer AND employee not feel pressure to make a purchase/sale! Also, it is PRIMARILY only upset customers/former employees that take the time to post comments like these, so don't be surprised by a lack of POSITIVE ones! Most of the complaints that are made are mainly of certain stores or certain employees -- if you think employees are ignoring you or otherwise being rude, TELL A MANAGER if you really care about your experience and would like to see it possibly rectified! Anonymous comments/ramblings online don't do a damn thing.
Retail stores often all have similar company policies for how things are run, so bad experiences are most often going to have to do with some bad employees instead of a bad COMPANY. For instance, complaining about employees talking on their mobile phones -- most companies' policies state employees shouldn't even have them with them in the store, let alone USING them on the sales floor. Unless management of the store is incredibly lame, they would APPRECIATE hearing about shortcomings of their store(s) and staff. And while a good customer service person should be able to deal with a difficult customer, a finnicky, pushy, rude and/or abusive customer can often inhibit an employee from doing their best. Believe it or not, the customer CAN be wrong fairly often too!
It's just annoying to see so many people have kneejerk reactions to a bad experience or few. Yes, the goal of ANY business is primarily (usually) to make money, but they're going to make more money if they keep customers happy to return again, so the thought that any of these companies is intentionally trying to NOT provide good service is ridiculous. Before you complain about something, know WHAT you're complaining about -- you wouldn't complain that air sucks just because there's sometimes a bad odor in it, would you?
I think best buy is the greatest company ever they were one of if not the top retailer this past year and forbes magazine rated them the number one company of the past year so some one must like them. To all the people who dont like them just blow it out of your ass.
i am a full time employee at best buy.....unfortunately.what ere they thinking when they down sized the company. if you are wondering why the employees are so disgruntled, it's because the managers treat u s like crap!! we are under paid and over worked. my managers ha ha and hee hee all day long and ignore the customers but have the gall to fuss you out about not walking up to customers. walk what you preach. be a role model. show me how you want customer service done by applying it yourself. then they want you to offer about 10 things to one customer.(service plans, rhapsody, online services, napster, netflix, gamefly, and magazine subscriptions) who is really going to purchase all of that at once. if we weren't pushed so hard maybe we'd be a little more pleasant!
Best Buy does not honor the rebates that they "pump up" and advertise. Even if you meet every requirement, they will deny your rebate request. It is a scam!
Just because YOUR managers are bad doesn't mean the company is aware of that problem at your store.
And again, REBATES ARE NOT USUALLY THE RETAILERS' RESPONSIBILITY!!! MOST are the manufacturers offering the rebates. While some MAY be the retailers' rebates, in general with all rebates, some are BOUND to get screwed up, but by far MOST are properly processed (they're actually usually handled by a 3rd party processor). It sucks when it happens to you, yes, but it happens to some rebates -- it's happened to me, but I know very few people who don't usually get them.
At least Best Buy advertises THEIR price and says there's a rebate for it, unlike some other retailers who just list the price AFTER rebate!
I went to Best Buy last night to check out some ranges. I found a whirpool stove that seemed like a great deal. I stood around waiting for a salesperson. Two walked right by me. I didnt want to bother them. If a salesperson does not seem eager to help I have learned not to bother them. That is not a good sign. So I walked up into the front of the store and asked the person at the door how do I get help in appliances? He paged someone for me. I walked in back to the ranges. No one showed up. So I figured I better leave. As I walked by the door person he said nobody showed up? No I said nobody showed up. He said oh I saw you in the video camera standing there waiting. I felt like saying did you think maybe nobody was going to show up and maybe you could of tried paging someone again? I just left and I figured it was not a good thing if the salespeople show no intrest in helping a customer. Sears is always waiting to help and I never have a problem there. So off to Sears for me!