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» Javascript: manipulating select boxes - bad service has a nice web site. One of my colleagues had very bad experience with them. He wanted a better... has a nice web site. One of my colleagues had very bad experience with them. He wanted a better motherboard in the bare bones system he ordered. They agreed to ship it for $70 extra. Then they call up and tell they don’t have that board, but instead they’ll ship the system with even better motherboard for $100 more. He got the system, it had the original board. He called them up, they told him that the board in there is the better board. No answer to the question on why they charged $100 more for the same board that was there in the default configuration. Then they wouldn’t pay for shipping it back. He offered to drive to Ohio where they are located and to get a new system. They wouldn’t give their physical address, instead they directed him to their web site which doesn’t show their address anywhere. Then they started accusing him of lying - that he put the cheaper mother board in!

I need to keep in mind that this is not a company that I want to go to when I want a new PC.

  1. I wish I would have seen this earlier!!!

    I ordered a barebones system from EconoPC. Like many of you, I ordered from this company because of the discount price (The discounts that one weighs with only a few dollars difference). I asked for the “$5.95 shipping” offer, which I was “talked out of” because “it may be a damaged shipment.”

    When I received the system the motherboard was damaged, it appeared to have been assembled improperly. I emailed several times with no reply and phoned (long distance) their customer service to busy lines.

    Following the directions on their RMA/ Return order web page, I returned the PC to them at my expense assuming this would be refunded later.

    When I finally did get through on their phone line the fellow I spoke to told me that if I would have called them before shipping (which I did) they would have given me their UPS account number to return ship with… yet, since it was already shipped I would have to pay the shipping cost. It cost $35 to return the PC to them – please consider that I chose this unit because of the slight difference in price ($4) between them and their competitor.

    I find it interesting that they would have paid for the shipping in one case… but not the other. Does my action of prepaying the shipping somehow nullify their liability. I guess so.

    So much for an “econo” PC.

    When I told the customer service person that I would like to write a letter to the general manager to plead my case, he told me he was the “supervisor” assuring me nothing more could be done. When I asked again for the manager’s name, he told me he didn’t know. I guess that makes two of us.

    For what it’s worth this is my story. I for one will never do business with this company again.

    Please consider the implications of a potentially damaged shipment before doing business with any of these discount retailers.

    Posted by: Royce on December 6, 2002 01:06 PM
  2. I ordered a barebones system from EconoPC - I added on and paid for various components but never received them (speakers). After many attempts I finally got through to EconoPC (via phone), they told me they would take care of the problem and send the speakers - THEY NEVER DID.
    Finally after much effort I had to dispute the charge with EconoPC through my bank. NEVER AGAIN!!! (believe me, this story is the abridged version...)

    Posted by: Kent on December 20, 2002 03:43 AM
  3. Oh my gosh why didn't I see this earlier? I just ordered a barebones system from them. If there is so many problems and complaints with this company why does the Better Business Bureau list them as a satisfactory company since 1996? That's what decided it for me.

    Posted by: JB on December 21, 2002 08:48 PM
  4. I used EconoPC a few times. I will NEVER use them again. They have zero customer service. They pull the "Bait and Switch" routine when trying to place an order. They called and told me they couldnt ship my item for the standard ground rate unless I faxed them a copy of my drivers license and credit card. They informed me that I could have it shipped without that info if I paid an additional $15. If you have a problem with your order. Good luck trying to get them to take care of it. These people are crooks. You should look somewhere else for you computer needs.

    Posted by: scott on December 23, 2002 12:57 PM
  5. Still waiting on econopc for my returned bare bones system... see previous post.

    JB mentioned the Better Business Bureau -- here is the link should you also have problems with this company:

    Posted by: Royce on December 28, 2002 05:08 PM
  6. I ordered an AMD MP 1600 on Dec 04 before 12 noon. Their web site says orders placed before 4:30 are processed that day and to allow additional 24 hours for online orders. My order shipped on the 9th, five days after ordering. It traveled about 40 miles from econo pc and was lost at Hodgkins IL. Originally it was to be delivered by the 13th of Dec. I called UPS on the 16th and they requested I contact the shipper and start a trace. I did that and Econo PC refused to start tracking till the full 7 days passed. I then called UPS back and had them call and only then did they start the trace. All during this time Econo refused to ship a second part. They were paid on the 30th of Dec by UPS and did not ship a second processor till the 2nd of Jan. So I have waited over a month for this chip. It is finally scheduled for delivery today. I will never again order from them and would not recomend them to my dog, if I had one. CROOKS? that is too good of a name for them.

    Posted by: Doug on January 8, 2003 05:08 AM
  7. I ordered a motherboard/case combo in November. Right out of the box it did not turn on. After FINALLY getting through their overly busy tech support I was advised to send back with an RMA. It is Now January and have not received a system (or my money or even a return phone call) back. Letting my credit card company handle it.

    Posted by: John Wagner on January 17, 2003 09:34 PM
  8. Econopc is a disreputable company, I bought online a m/board and a cpu, what they sent was some reject M/board burnt out and a defective cpu....They drive u crazy holding up the telephone lines or u get a perenial busy dial tone...its more than a month I am still waiting for my RMA...My advice is contact yr local state consumer affairs and the Illinois cousumer affairs regarding the fraud perpetuated by econopc.

    Posted by: Marchel Vages on January 30, 2003 08:11 AM
  9. holy pricewatch im spending $5 more and buying the part i need from a place i can trust, thanks for the warnings

    Posted by: John on January 30, 2003 05:28 PM
  10. bought a deluxe pc barebones system. Didn't work, tried calling-always busy, one time I got through I was immediately put on hold and didn't come back. e-amiled for 4 days straight but reply. DON'T WASTE YOUR MONEY. iT DOES MAKE A NICE COFFEE TABLE.

    Posted by: Mike on January 31, 2003 03:56 AM
  11. Do not buy from EconoPc. It has defective products and bad service. I bought a barebones system and it didn't work. I tried emailing them three times and they never replied. The support line was always busy.

    Posted by: justin on February 3, 2003 10:42 PM
  12. I did not ordered a bare bones pc. I just ordered the processor and integerated motherboard. The chip is NOT the correct chip for the board that they sent. When I called, I was on hold with them for 25 minutes (they must have gone out to grab a bite to eat...) and they never came back. I ended up spending 2 1/2 months getting 2 computers up and working with these errors. That is 2.5 months that I can't get back to spend with my family. Thanks for nothing econo pc.

    Posted by: Mike Maul on February 9, 2003 04:45 PM
  13. WOW, looks like I am not the only one. Could everyone who has gotten ripped off by this company please report them to the Better Business Bureau of Illinois and contact to have them banned? We won't get our money back, but maybe this company will get what it deserves (jail).

    Posted by: Bill on February 9, 2003 09:20 PM
  14. I also have bad expreience with them. I ordered motherboard combo from them and they
    sent me a defective one.
    Now they do not want
    to give mu full refund for it.
    Avoid this company.

    Posted by: Jacek Pliszka on February 19, 2003 02:18 AM
  15. I ordered a barbones PC. It never came. I emailed them 5 TIMES and they never responded. Then they told me I should have gotten an email singing a waiver. I NEVER did. GOt the email, it wanted a copy of my lisence and something else outrageous on it. I folede and paid extra for the shipping! This is after 3 Months!! Got it and after 20 days it stopped working!!!!! They gave me the run around, and I am trying to get an RMA, but the website is down!! You cant get one over the phone, and i need a system now! SCREW THEM. They are horrible to deal with.

    Posted by: Not POsting Until i Get my new System on February 28, 2003 01:03 PM
  16. I orderd a MoBo / CPU combo off em. First one didnt work in fact it came in the wrong box with it. Then after around 6 weeks i got another defective board with a broken heat sink, and an obvioulsly used MoBo.

    If you guys go to and post complaints they can help shut this company down!

    Posted by: Timmy B on March 6, 2003 06:15 PM
  17. Nothing but poor service, lack to responce to problems. I orders a 1800 system from them, when I got it the fan was rolling around the case and the ear of the socket was broken. After I sent it back via the RMA process They now say they did not get some of the paper work. I know they did I sent it. Still no resulution. I am tired of the whole mess, there is no way that system was even started let alone burnt in for 48 hours It was to be shimmed and greased, if so where did the shim go.

    Posted by: Robert Nelson on March 12, 2003 04:07 PM
  18. I am glad I read these comments before I puchased a board from them.

    Posted by: William on March 22, 2003 01:02 PM
  19. woohoo, add me to the list of screwed customers. I ordered an xp 2700 processor and they sent me an xp2400. They even tried to rip me off by putting the 2400 on the receipt. It clearly shows I ordered a 2700 online.

    I called and one of the guys told me someone must have mistyped and put a 4 instead of a 7! That's bs because that person wouldve had to put a 266 FSB on there too instead of a 333 FSB! He told me all I needed to do was ship it back and they would send me the correct processor and refund my shipping.

    I sent it back, theyve recieved it and didn't do anything. I had emailed them 2 times already wondering whats goin on. I even gave them my cell phone to call me. No response. So I called back and talked to someone else who told me I shouldve sent an RMA form with the processor...good job for telling me beforehand.

    It is now well over a month since I ordered the processor and almost 2 months will pass. I am trying to get ahold of the RMA department but the number is busy. I guess I will have to talk to my bank about this. What's even worse is this was for someone else, not me! My friend doesn't have a credit card so I put it on mine for him. So embarresing.

    Posted by: Matt Gonzalez on March 26, 2003 02:22 PM
  20. I ordered a mother board on April 16,2003. It's May 2, 2003 still haven't got it. I called and was told I didn't even make an order. It took my credit card number and said the stuff was on the way. Well, no mother board. Now I'll have to call my credit card company and see if they charged me. This slowwing my work up. It says no obscene language, I'm getting screwed.

    Posted by: Michael on May 2, 2003 02:51 PM
  21. Looks like I have joined the 'Screwed by econo pc' club

    I ordered a hard drive from them.
    It was DOA.
    Got a new one (a month later)

    it was 120 would not let me format it beyond 35 gig, and I didn't any tech suport.
    The sales line only answer to my request foe help was 'thire phone lines are down'..for over a week!


    Posted by: F Doyle on June 24, 2003 03:59 PM
  22. I ordered a Bare Bones system from EconoPC otherwise known as "Prime Computer Distributors, Inc. which appears to be owned by AlaminK Lakhani and their President is Mehboob K Lakhani - 6735 N Washtenaw , Chicago 60646, the Companies secretary name is Ferozali K Lakhani and it would not work with Windows XP .. they never told me that it would not...I returned it under an RMA# and they never refunded my money ($266.33 worth).
    I have compalined twice to the Chicago based BBB and heard nothing .. why should I have expected to hear back from the BBB (EconoPC pays for a membership... would I really have thought the the Chicago based BBB would have pursued a Company that paid them a membership fee to belog?).. anyway I think we could ALL complain to the Chicago Secretary of State (Jesse White) to see if Jesse White could launch an investigation into the illegal operation known as EconoPC A.K.A. "Prime Computer Distributors, Inc.

    Posted by: Tom Corrigan on June 24, 2003 10:58 PM
  23. If you have an outstanding issue with Econo PC (A.K.A. - Prime Computer Distributors, Inc.) the call the Chicago Office of the Attorney General Consumer Protection Bureau or the Chicago Consumer fraud Hotline 800-386-3013. This will get the ball rolling on taking legal action against Econo PC to make sure you get the money that is due to you. If enough of us complain.. perhaps the Chicago Attorney General could investigate Econo PC and close them down for FRAUD.

    Posted by: Tom Corrigan on June 27, 2003 09:23 PM
  24. I purchased a MB form econoPC in dec. 2002. It was defective. Went through the RMA process and the board was returned. Bought another up front to get it quicker as it was a Chistmas present. The replacement worked OK. Around March I tried to enquire about why I had not received a refund and I got no response from several emails and
    several phone calls. Zero customer service. Finally resorted to the BBB. It was slow but they said they sent an enquiry to econoPC and got no response. When I sent another email to econoPC and mentioned that I guess they did not care about the BBB either I finally got a refund - in May 2003. Persistence sometimes wins out. This company does not care about customers. It's best to steer clear of them.


    Posted by: jim on July 11, 2003 11:12 PM